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Privacy Policy

Effective Date: 1/1/2025

Duke City Redi-Mix (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information, including information provided through SMS messaging.

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1. Information We Collect

We collect the following types of information when you interact with us:

  • Personal Information: Name, phone number, email address, and any other details you provide when signing up for communications.

  • Device & Usage Data: IP address, browser type, and interactions with our website or messages.

  • SMS & Communication Data: When you opt-in to receive SMS messages, we collect data related to message interactions, such as delivery and response status.

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2. How We Use Your Information

We use your information to:

  • Provide our services, including SMS notifications for appointment reminders, promotions, order updates, and important alerts.

  • Improve our services and customer experience.

  • Comply with legal and regulatory requirements.

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3. SMS Communication & Opt-Out

By providing your mobile number and opting into SMS communications, you consent to receive automated messages from Duke City Redi-Mix.

  • Messaging frequency may vary.

  • Message and data rates may apply.

  • To opt-out at any time, reply STOP to any message.

  • For help, reply HELP or contact us at info@dukecityredimix.com.

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4. Data Sharing & Security

  • We do not sell or rent your personal information to third parties.

  • We may share your data with trusted service providers who assist in delivering our services, under strict confidentiality agreements.

  • We use security measures to protect your data, but no system is 100% secure.

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5. Your Rights & Choices

  • You may update or request deletion of your personal information by contacting us.

  • You may unsubscribe from SMS and marketing emails at any time.

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Terms & Conditions

Effective Date: 1/1/2025

By subscribing to Duke City Redi-Mix’s SMS services, you agree to these Terms & Conditions.

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1. SMS Service

  • By opting in, you agree to receive SMS messages from Duke City Redi-Mix related to promotions, updates, reminders, and customer service.

  • Messaging frequency may vary.

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2. Cost & Fees

  • Message and data rates may apply, depending on your mobile carrier and plan.

  • Duke City Redi-Mix is not responsible for any charges related to SMS services.

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3. Opt-Out & Help

  • You can unsubscribe at any time by replying STOP to any message.

  • For assistance, reply HELP or contact our support at info@dukecityredimix.com.

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4. Privacy & Data Usage

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5. Liability & Disclaimers

  • Duke City Redi-Mix is not responsible for message delays, network issues, or service disruptions.

  • We reserve the right to update these Terms & Conditions at any time.

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