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Privacy Policy

Effective Date: 1/1/2025

Duke City Redi-Mix (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information, including information provided through SMS messaging. SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.

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1. Information We Collect

We collect the following types of information when you interact with us:

  • Personal Information: Name, phone number, email address, and any other details you provide when signing up for communications.

  • Device & Usage Data: IP address, browser type, and interactions with our website or messages.

  • SMS & Communication Data: When you opt-in to receive SMS messages, we collect data related to message interactions, such as delivery and response status.

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2. How We Use Your Information

We use your information to:

  • Provide our services, including SMS notifications for appointment reminders, promotions, order updates, and important alerts.

  • Improve our services and customer experience.

  • Comply with legal and regulatory requirements.

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3. SMS Communication & Opt-Out

By providing your mobile number and opting into SMS communications, you consent to receive automated messages from Duke City Redi-Mix.

  • Messaging frequency may vary.

  • Message and data rates may apply.

  • To opt-out at any time, reply STOP to any message.

  • For help, reply HELP or contact us at info@dukecityredimix.com.

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4. Data Sharing & Security

  • We do not sell or rent your personal information to third parties.

  • We may share your data with trusted service providers who assist in delivering our services, under strict confidentiality agreements.

  • We use security measures to protect your data, but no system is 100% secure.

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5. Your Rights & Choices

  • You may update or request deletion of your personal information by contacting us.

  • You may unsubscribe from SMS and marketing emails at any time.

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Terms & Conditions

Effective Date: 1/1/2025

By subscribing to Duke City Redi-Mix’s SMS services, you agree to these Terms & Conditions.

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1. SMS Service

  • By opting in, you agree to receive SMS messages from Duke City Redi-Mix related to promotions, updates, reminders, and customer service.

  • Messaging frequency may vary.

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2. Cost & Fees

  • Message and data rates may apply, depending on your mobile carrier and plan.

  • Duke City Redi-Mix is not responsible for any charges related to SMS services.

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3. Opt-Out & Help

  • You can unsubscribe at any time by replying STOP to any message.

  • For assistance, reply HELP or contact our support at info@dukecityredimix.com.

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4. Privacy & Data Usage

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5. Liability & Disclaimers

  • Duke City Redi-Mix is not responsible for message delays, network issues, or service disruptions.

  • We reserve the right to update these Terms & Conditions at any time.

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SMS Terms And Conditions

1. SMS For Consent Communication

  • The Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.


2. Types of SMS Communications If you have consented to receive text messages from Duke City Redi-Mix, you may receive text messages related to: (Appointment reminders, meetings, and follow-up on cases.)

  • For Example: Hello Thank you for contacting Duke City Redi-Mix how can we help you? Reply Stop to opt-out at any time. Message and data rates may apply, for assistance, text Help"

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3. Message Frequency

  • Our SMS message frequency will be from 50 to 1000 text messages daily across all users.

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4. Potential Fees for SMS Messaging

  • Many carriers charge a fee for each message sent or received. This can vary depending on the carrier's pricing structure and whether the message is sent domestically or internationally.

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5. Opt-In Method

  • Customer will Opt-In for SMS messaging from Duke City Redi-Mix through intake forms on their website located at dukecityredimix.com, this agreement for SMS will not be shared with third parties for marketing purposes.

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6. Opt-out

  • Customer will be able to opt out of SMS messaging from Duke City Redi-Mix by replying STOP at any time to any received SMS message, once opted-out they will receive no further SMS communication. They can Opt back In at any time by replying START

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